Refund & Credits Policy

What you purchase

Newcomerly, operated by Pick Rabbit Studio, sells one-time packs of digital research credits. Credits fund public-source searches, structuring, comparison, and follow-up processing. They are not a subscription, do not currently expire, have no cash value, and cannot be transferred or resold.

Unused credit-pack refunds

You may request a refund for an unused paid credit pack within 14 days of purchase. “Unused” means that none of the paid credits in that pack have been consumed. Contact us before starting further research if you want us to review a refund.

Where local law provides a longer cancellation period or other mandatory rights, those rights continue to apply.

Used credits and digital performance

Once paid credits have been used to run searches, collect sources, generate structured results, or answer follow-up requests, the consumed portion is normally non-refundable because the digital service has been performed. We will still review cases involving a material technical failure for which no usable result was delivered.

Duplicate, unauthorized, or failed purchases

Contact us promptly if you were charged twice, do not recognize a purchase, paid but did not receive credits, or encountered a checkout or fulfilment failure. We will investigate with Creem and correct or refund a confirmed error. For suspected unauthorized card use, also contact your card issuer.

Promotions and third-party products

Free or promotional credits have no cash value and are not refundable. A discount reduces the refundable amount actually paid; it does not create a refund for the undiscounted price.

This policy covers purchases from Newcomerly. It does not cover bank, card, loan, or other third-party products you may later apply for through a provider. Those providers’ own cancellation and refund rules apply.

How to request a refund

Email support@newcomerly.com from the address linked to your Newcomerly account. Include the purchase date, pack name, Creem order or transaction reference, and a short explanation. Never email full card details, bank credentials, or identity documents.

We will acknowledge and review the request reasonably promptly. Approved refunds are returned through Creem to the original payment method. Bank or card processing time varies and is outside Newcomerly’s control.

Chargebacks and fair use

Please contact us first so we can resolve a payment issue. We may suspend credits linked to a reversed or disputed payment while it is investigated. Fraudulent refund requests or repeated abuse may result in account restrictions under our Terms of Service.

Contact

Questions about credits or refunds can be sent to support@newcomerly.com. This policy was written for Newcomerly’s current one-time credit model and will be updated before any subscription product is introduced.